Terms of sale

Draft for approval. Last updated: [PLACEHOLDER: date approved].

The Contraflow is a trading name of RAMCo Property Ltd, a company registered in England and Wales (company number 11906139), whose registered office is at C/O Black Fox Advisers Limited, Fletchers Business Centre, Grendon Road, Polesworth, B78 1NS. Contact: hello@thecontraflow.co.uk. We are not registered for VAT.

These terms apply when you buy a tender alerts subscription or an SSIP accreditation pack from us. The free newsletter is provided as is, and you can unsubscribe at any time.

1. Who these terms are for

Our products are designed for businesses. If you buy for your business, sections 1 to 4 and 6 to 8 apply, and the consumer rights in section 5 don't. If you're a consumer (buying mainly outside your trade, business or profession), you also have the rights in section 5, and nothing in these terms affects your statutory rights.

2. Prices and payment

Prices are shown in pounds sterling. We don't charge VAT because we aren't VAT registered. Payments are processed securely by Stripe. No VAT or other tax is added at checkout: the price you see is the full amount you pay.

3. Tender alert subscriptions

• What you get: a weekday email listing public-sector contract notices, taken from official sources (Find a Tender, Contracts Finder and others) and filtered by the regions and keywords you choose. Solo covers 1 recipient and up to 3 regions; Team covers up to 5 recipients and all regions.
• Accuracy: notices are copied automatically from public data. We don't guarantee that every relevant notice will be caught or that the details are correct. Always check the original notice before bidding. We aren't responsible for missed deadlines or lost bids.
• Billing: monthly or annual, in advance. Your subscription renews automatically until you cancel.
• Cancelling: you can cancel at any time from the link in your receipt or customer portal, or by emailing hello@thecontraflow.co.uk. Cancellation takes effect at the end of the period you've paid for, and we don't give refunds for part-used periods except under section 5 or our refund policy.
• Price changes: we'll give at least 30 days' notice by email before any price change applies to you, and you can cancel before it takes effect.
• Fair use: alerts are for your organisation's internal use. Please don't resell or republish them in bulk.

4. SSIP accreditation packs

• What you get: editable Word documents (H&S policy, organisation, arrangements, risk assessment and method statement templates, training matrix and a scheme question-mapping checklist), drafted from your intake answers. Before delivery, they're reviewed by our director, Stuart Ramsell.
• Turnaround: 5 working days from receiving a complete intake form and evidence, unless you've paid for express turnaround.
• Your responsibilities: giving us accurate information, checking the documents before you submit them, and actually following them in your business.
• No guarantee: the accreditation decision is made by the scheme (e.g. CHAS, Constructionline, SafeContractor). We can't guarantee you'll pass. The scheme's own fees are separate and paid by you to the scheme.
• Revisions: Standard and Multi-scheme packs include one round of fixes after assessor feedback, if you ask within 60 days of delivery.
• The documents don't replace your duty to get competent health and safety advice.

5. Your 14-day cancellation right (consumers only)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers who buy online can usually cancel within 14 days without giving a reason.

• Tender alerts (digital content and service): alerts start the next working day after you subscribe. At checkout we ask you to expressly request that the service starts straight away, within the 14-day cancellation period. If you then cancel within 14 days, you can still do so, but we may keep or charge a proportionate amount for the days already provided. Any alerts already sent are digital content you agreed to receive immediately, and you acknowledge that your right to cancel ends for content already supplied.
• SSIP packs (service): we start work only when you expressly ask us to start within the 14-day period. If you cancel before we finish, we'll refund what you paid minus a proportionate amount for the work done. Once the pack has been fully delivered at your request, you lose the right to cancel, and you acknowledge this when you order.
• To cancel, email hello@thecontraflow.co.uk with your name and order details, or use the model cancellation form in Schedule 3 of the Regulations. We'll refund you within 14 days of being told, using the original payment method.

6. Liability

Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited. Otherwise, our total liability to a business customer is limited to the amount you paid us in the 12 months before the claim. We aren't liable for loss of profit, contracts or business opportunities.

7. Changes and contact

We may update these terms. The version that applies is the one in force when you bought, or, for subscriptions, when your next billing period begins after we've told you about the change.

8. Law

These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland can also bring claims in their local courts.